The Dutch tax authorities refuse to speak to me in English on the phone. Is that allowed?
Is it generally acceptable or is it even legal the fact that the employees at the tax office refuse to speak in English? I have tried to call them and they won‘t reply back in English as they keep saying that they are allowed to continue the conversation only in Dutch.
The Court of Justice already ruled that one can‘t claim rights based on the communication on the website of the tax authorities or what they say to you on the phone, but even that argument doesn‘t convince them to speak English. Not even the question whether they received your tax return will be answered in English. How difficult would that be to answer in English? Luckily not all government organisations refuse to speak English.
When the tax authorities call the taxpayers "clients", they should also have a client minded approach and offer a client service in English. It could just be an option in the menu: Do you want to speak with somebody in English? Let‘s hope it will change in the future and that expats get the same service as Dutch residents.