Expatax aims to provide you with a reliable and consistent service at all times. If, however, you are unhappy with the service we have given you, please get in touch with us through below form so that we can deal with your complaint or issue. We take your complaint very serious. Our goal is to ensure that you are satisfied with our service and to improve our procedures where necessary to meet this goal.
Once we have the full details of your complaint we will normally take no more than 30 calendar days to respond fully to your issue. Please be aware that in specific situations complaints may take longer to resolve due to the work that needs to be done. If necessary we will invite you for a personal meeting so that details can be discussed in person.
There may be occasions when we require additional information or responses from you to complete our investigation. When that is the case we request you to reply within 14 calendar days. This will of course extent the time required to solve your complaint but we aim to stay within the period of 30 days. In certain situations it may be necessary to request external advice from independent professional institutions. If this is necessary we will request you for permission to hand over (copies of) documents to this institution.
Due to professional requirements we will administer all aspects of your complaint. Of course this will be done carefully and with full confidentiality.
Our management will take ownership of your complaint and look to provide you with a resolution. When we have solved your complaint we will inform you by email.
At every key step in our complaints process we will give you the opportunity to let us know if you are happy or unhappy with our response.
You can be assured that your complaint will be part of the periodic review of our firm and that we will take measurements to prevent a similar complaint in the future.
Management of Expatax BV